1. Order Processing

All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location and the shipping method chosen.

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Overnight Shipping: 1-2 business days

Delivery delays can occasionally occur due to unforeseen circumstances.

3. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping

We currently ship to select international destinations. International shipping rates and delivery times will be calculated and displayed at checkout. Please note that international shipments may be subject to customs, duties, and taxes, which are the responsibility of the customer.

5. Customs, Duties, and Taxes

Aubrey Taylor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Aubrey Taylor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

7. Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order. Please refer to our Returns and Exchanges section for more information.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Aubrey Taylor
Email: hello@aubreytaylor.co
Phone: (404) 913-1955

We are committed to ensuring your satisfaction with our products and services. Thank you for choosing Aubrey Taylor.

No Returns or Exchanges

At this time, we do not offer any exchanges or returns unless your order has arrived damaged. We apologize for any inconvenience this may cause.

Damaged Items

If your purchase has arrived damaged, please contact us at hello@aubreytaylor.co within 14 days of receiving your order to initiate an exchange.

Please include the following information in your email:

• Order number
• Description of the damage
• Photos of the damaged item and packaging

We will review your request and provide instructions for the exchange process.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Aubrey Taylor
Email: hello@aubreytaylor.co

We are committed to ensuring your satisfaction with our products and services. Thank you for choosing Aubrey Taylor.